Dog Poop Removal FAQ Kitchener, Waterloo, Cambridge, And Guelph

Price depends on dog count, cleanup frequency, yard access, and how much buildup is there now. The fastest way to see the right number is to start a free quote.

No. Most of our clients are not home when we come through. As long as we have yard access (gate code, unlocked side gate, etc.), we handle everything. You get a text when we are on the way and a notification when the job is done.

The first visit is a full yard reset. We note your access details, gate instructions, pet info, and any trouble spots. After that, recurring service follows your route day automatically. You do not need to schedule each visit.

We have no contracts or termination fees for residential service. Cancellations can be submitted in writing through email or the client portal at least 24 hours before the next service day.

Weekly is the cleanest default for most yards. We also offer bi-weekly and once-a-month service where route availability allows.

We serve Kitchener, Waterloo, Cambridge & Guelph ON. Nearby communities can request a quote to confirm current coverage.

We remove visible waste to the best of our ability. Tall grass, leaves, mulch, tanbark, rocks, low decks, and trampolines can affect how complete a cleanup can be.

Waste take-away is available. If trash bins are inaccessible or cannot be located, we will take the waste and apply the current waste-removal rate.

Share access instructions before service or make sure the gate is unlocked on your service day. We do gate checks and stay in clear communication with you around access.

Yes. We offer a pet-safe sanitizing spray add-on that helps kill germs and knock down odors without harsh chemicals.

We text before service and you can receive photos of secured gates upon request. We also keep gate photos for records.

If we miss a spot or you are not happy with a visit, contact us within 24 hours after service. Our Clean Paws Guarantee means we will return and re-scoop the yard.

Residential recurring visits are grouped into one prepaid monthly bill rather than charged after every stop. You can pay by credit card or e-transfer, and the plan does not require a long-term contract.

Dogs that are aggressive, anxious, territorial, or overly excited must be secured inside during service. We text before arrival so you can keep pets safe.

Yes. Contact us for property-specific commercial service availability and cancellation terms.

Yes. Our crew is background-checked. We use marked trucks, uniforms, and maintain professional safety standards.

No. The access details you give us at signup carry forward to every visit, so there's nothing to arrange week to week — same gate, same day, no need to be there. The on-the-way text and completion notice are how you'll know it happened.

Yes. Light rain and snow don't pause the route; our crews work through normal weather to keep yards consistent. Only severe storms or unsafe access push a visit, and we reach out to reschedule when that happens.

Once every seven days on your assigned route day. It's the most popular cadence because it prevents buildup, keeps odor down, and leaves the yard ready for everyday use.

Everything we collect leaves with us for proper off-site disposal — it isn't left in your garbage bin or compost, so nothing lingers between cleanups.

Weekly plans are prepaid monthly by credit card or e-transfer, with no contract — you can adjust or cancel with 24 hours' notice.

Bi-weekly coverage varies by area across Kitchener, Waterloo, Cambridge, and Guelph. Request a quote and we'll confirm what's available for your address.

Bi-weekly visits land once every two weeks instead of every seven days — a good fit for single-dog or lighter-use yards that still want professional, off-site cleanup on a dependable rhythm.

For most one-dog and low-traffic yards, yes. Busier multi-dog yards usually do better on weekly. When you quote, we'll help match the cadence to your yard.

No — safe access through a side gate, code, or key is all we need to clean while you're out, and you'll get arrival and completion alerts.

Yes, and you don't owe us a reason. Tell us and the change takes effect from your next scheduled visit — nothing holds you to the frequency you happened to start on.

Where there's a backlog, a reset visit first and the bi-weekly rhythm after works better than asking one regular visit to do both jobs at once. We'll tell you at quote time whether we think yours needs it.

Yes. Nothing about a one-time visit quietly rolls into a subscription — you book it, we clear the yard, and that's the end of it unless you choose to come back.

It depends on how much has accumulated and the yard's size and condition, since a neglected or post-winter yard takes longer. We confirm the figure before starting — a quote with your details gives the fastest estimate.

No. As long as the yard is safely accessible, we complete the reset while you're away and notify you on arrival and when it's finished.

It leaves with the truck the same day. That matters more after a reset than a weekly visit, because clearing a backlog can fill several bags — none of which end up sitting in your bin waiting for collection day.

Definitely — spring is peak season for one-time resets. Once the thaw clears, a full sweep removes the winter's accumulation so the yard is usable again.

Yes, and it's common: the reset gets the yard clean and a weekly or bi-weekly plan keeps it that way. Just ask to be added to a route — no contract.

Your bucket does the collecting and we handle the disposal end. On service day the full liner comes out, a clean one goes in, and the waste leaves with the truck — you never have to handle or store the bag yourself.

No — with safe yard access and the bucket in its usual spot, our technician handles the swap while you're out.

We sanitize buckets whenever needed, so a soiled bucket is cleaned or replaced with a fresh one.

No. Think of it as the step after scooping rather than instead of it — the solids come out first, then treatment goes down on whichever areas are actually holding the smell.

Yes — the formula is bio-enzyme rather than chemical, so the yard goes back into normal use once it has been applied. Grass, gravel, patio stone, and dog runs all take it the same way.

The smell usually isn't coming from anything you can still see. Urine and residue sink into turf and porous surfaces and keep releasing odour long after the solids are gone, so the enzymes digest those compounds rather than covering them with fragrance.

It depends on traffic and odor level — many clients add it through the warmer months or on heavy-use spots, and it pairs with any cleanup plan. We'll suggest a rhythm at quote time.

Yes — tick it at quote time, or simply tell us before a visit and we'll bring it. It layers onto whatever schedule you're already running without changing anything else about the plan.

Weather and dog traffic decide this more than the product does. The drop in odour is immediate, but a shaded gravel run in August won't hold it as long as an open lawn in spring — which is why the busiest areas get treated more often than the rest of the yard.

Yes — we supply, install, and maintain pet waste stations across the region, including restocking liners and keeping them emptied and clean on a set schedule.

The common thread is outdoor space that no single resident is responsible for: condo grounds, apartment courtyards, HOA commons, retail plazas, campuses, and parks. Where it's clear who owns the space but not who cleans it, that's usually where we come in.

It's tailored — from several times a week down to monthly — based on traffic, dog volume, and station count, and we adjust the cadence as the property's needs change.

There's no per-door rate card. We walk the grounds, count the stations, and factor in how quickly they fill, then quote that site specifically — itemized, so you can see what's driving the number before anyone signs.

Two million in commercial general liability, plus WSIB coverage for everyone on site. Most property managers need certificates on file before a vendor is approved — ask and we'll send them the same day.

Every visit is logged with the date, the areas covered, and anything the technician flagged — a full waste station, a damaged bin, a gate left open. If you'd rather not chase it, we can forward that record on a set schedule instead.